Frequently asked questions

Registration takes only a few minutes. After registering, you can set up your entire profile yourself, or send us basic details, photos, and links to your website or social media through a short form. We will prepare your profile for you; you then only need to review and adjust it if needed.

No. We will prepare your entire profile from information you provide after registration. You only need to review it, add any changes, and can start accepting bookings.

You can use Welapy free for the first 2 months. Then choose a subscription based on your business size, starting at CZK 227 per month.

If we bring you a new client, we charge a 29% commission on their first booking. Commission on their subsequent bookings is reduced to 4.5%. The payment gateway charges 1.5% + CZK 1 for online payments.

You pay commission for bookings made through Welapy. If a client is visiting you for the first time, we charge a 29% commission on their first booking. For every subsequent booking, you pay the reduced 4.5% commission.

Our work with a client does not end after their first visit. We work with and communicate with clients over the long term. At the right time, we remind them that it is time for another visit.

We automatically send booking confirmations and reminders, ask for reviews, and motivate clients to return through our loyalty program. Customer support for you and your clients is also included.

No. Choose a monthly subscription without a long-term commitment. If it stops working for you, you can stop using it.

We actively bring clients to Welapy, and our size lets us invest in far more activities than individual providers can. This makes client acquisition highly effective. We show your profile to people already searching Welapy for a specific nearby service. They can see your offering, photos, available times, and verified reviews, then book immediately.

You can focus on your work instead of setting up ads and constantly looking for new clients.

You only pay commission for a new client when they actually make a booking with you through Welapy.

We check the information to see whether the client has visited you before. For their bookings, we then charge only the reduced 4.5% commission.

Yes. You can add a link to your profile and online booking to your website or social media, or send it to clients by email or message.

Yes. You decide your availability, offered services, appointment intervals, and how far in advance clients can book. You can also set rules for cancelling and rescheduling bookings or automatic breaks between clients.

Yes. If you do not want bookings confirmed automatically, you can enable manual approval. You review each request first, then accept or decline it.

This is useful, for example, when you use a paper diary or accept some bookings by phone.

Once a time is booked or blocked in your calendar, Welapy will not offer it to other clients. It also accounts for service duration, configured breaks, opening hours, and availability of a specific team member.

Yes. You can sync Welapy with Google Calendar. You will see bookings in your usual calendar, and clients will only be offered times when you are genuinely available.

You can enter a booking made by phone or in person into Welapy yourself. The time will be blocked in the calendar and no longer offered to other clients. You can also set manual approval for bookings made through Welapy. This ensures nobody books a time through Welapy that is already occupied but that you have not yet entered into the Welapy calendar.

Yes. You determine how long before the start a client can cancel or reschedule a booking. You can tailor the rules to how you provide your services.

You can manage multiple branches and team members under one account. Set individual working hours, services, availability, and permissions for each person. All bookings remain clear in one account, and you can adjust the calendar view for different team members or view each one separately.

Clients can currently choose online payment through a secure payment gateway or payment on site. Online payments carry a separate payment gateway fee of 1.5% + CZK 1.

We will send money from online payments once a week. At the same time, we will settle our commissions with you.

Cancellation availability follows the cancellation terms you set. If a client cancels within the allowed period, they can cancel directly in Welapy and the time becomes available to others again.

We will refund their paid amount as a voucher that they can use for their next booking.

For on-site payments, Welapy currently cannot guarantee compensation for an unused time slot. We are therefore preparing a mandatory minimum 40% advance payment. If a client does not show up, you will receive the paid advance payment according to your cancellation terms.

Yes. You set how long before a booking a client can cancel or reschedule without issues. The client sees these rules before completing the booking.

Yes, a client must pay at least a 40% advance payment or the full amount. This reduces the number of clients who do not show up and gives you certainty of at least an advance payment.

Yes. You can switch to Welapy gradually and keep your current booking method for now. Add bookings received by phone, in person, or through another system manually to Welapy so those times are not offered to other clients. You can also connect Google Calendar. The connection works both ways. If your current system also offers this function, connect both to the same Google Calendar and bookings will sync between them.

No, but you need to add occupied times to Welapy regularly so its available-time offering stays current. Connecting Google Calendar can make this easier.

Yes. You can manage bookings, availability, and your calendar through Welapy's mobile and web applications. You can access it from your phone and computer.

Account setup, such as services, your information, and photos, must be configured through the web application.

Yes. You can continuously change profile information, services, prices, working hours, and booking settings. You can also cancel your account without a long-term commitment.

Contact our customer support at podpora@welapy.cz. We will help you launch your profile, configure bookings, and use Welapy day to day.